Refund policy

RETURNS/EXCHANGES

Little Bear Pet Supplies will accept merchandise in its original un-damaged, un-used condition for a refund/exchange when accompanied by the original sales slip within 30 days from date of purchase/delivery. Custom sales are non-returnable or non-exchangeable and the order cannot be withdrawn or cancelled for any reason. All refunds will be applied to the original form of payment, excluding shipping costs, within 5-7 business days from the date of return.

Little Bear Supplies reserves the right to refuse returned products that have been used, chewed, worn, peed on or altered in any way. All packages returned to Little Bear Pet Supplies must be fully insured. Little Bear Pet Supplies will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

SALE ITEMS: All Sale Items and/or items purchased using promotional codes or automatic discount codes are FINAL SALE (non-returnable) unless otherwise noted on the terms of the promotion. Discount is not valid on previous purchases, purchases made outside of the promotion period, or on any custom or bespoke orders. Promotions cannot be combined with other offers unless otherwise stated in the terms of the promotion.

RETURNS: You are responsible for the shipping cost of the return. Please make sure the product is in its original un-used condition before shipping it back, include your original sales receipt or order number in the box and note that this is a “return.” Mail to the address below.

EXCHANGE: You are responsible for the shipping cost of the return and the cost to ship the new item. Please make sure the product is in its original un-used condition before shipping it back, include your order number in the box and note that this is a “exchange.” Mail to the address below.

DEFECTIVE: If a product arrives damaged or defective, please contact littlebearinfo@gmail.com within 5 business days of date of delivery in order to request a replacement item. Little Bear Pet Supplies will undergo the necessary steps in order to deem the item defective or if in fact it is the natural wear and tear of the product.

WE CANNOT BE RESPONSIBLE FOR DEFECTS OR MALFUNCTION CAUSED BY MISUSE, ABUSE OR IMPROPER MAINTENANCE, FAILURE TO FOLLOW OPERATING INSTRUCTIONS, OR USE WITH EQUIPMENT WITH WHICH IT IS NOT INTENDED TO BE USED.

 

RETURN ADDRESS: 

Little Bear Pet Supplies

4152 St. Catherine West

Westmount QC

H3Z 1P4